Tech Support

At American Prom, we strive to make your on-line shopping fun and easy. We hope to assist you with any technical difficulties you may experience. The following are some technical tips that could solve potential problems.:

Browser Requirements


American Prom recommends the following browsers; For Mac OS and we recommend Chrome 25 or higher, Firefox 20 or higher, Opera 12 or higher, Safari 5.1 or higher for Mac OS and Chrome 25 or higher, Firefox 15 or higher, Opera 12 or higher, Internet Explorer 9 or higher, or other compatible browsers that support such features as JavaScript, cookies and Secure Sockets Layer protocol (SSL), HTML5 and CSS 3. Using older browsers, non-compatible browsers or disabling browser features such as JavaScript, cookies and SSL, will prevent you from adding items to your shopping cart and placing your order with American Prom.

If you are accessing American Prom through a firewall or proxy, check with your Network Administrator to determine if cookies are permitted.

How do I determine which browser I am using?
For Windows users, from your browser, go to the Help menu and choose "About…" A screen will appear showing which browser and version you are using. For Macintosh users, from your browser, go to the Apple menu. Choose either "About Netscape" or "About Internet Explorer." A screen will appear showing which version you are using.

How do I upgrade to another browser?
Upgrading your browser is always a good idea as it will enhance your Internet browsing and shopping experiences. By doing so, you are also assured you'll be receiving the latest software and security patches.

  • For Chrome: Go to Chrome. Instructions provided there will help you with download and installation.
  • For Internet Explorer users: Go to Microsoft. Instructions provided there will help you with download and installation.
  • For Firefox users: Go to Firefox. Instructions provided there will help you with download and installation.
  • For Safari users: Go to Safari. Instructions provided there will help you to learn how your browser is automatically upgraded.
  • For Opera users: Go to Opera. Instructions provided there will help you to learn how your browser is automatically upgraded.

American Prom Uses Cookies
What are cookies?
A "cookie" is a small text file that your browser keeps on your hard disk, and is very common on the Internet. They are a way for American Prom to remember who you are. They also allow American Prom to "remember" what you put in your shopping cart as you browse through our product selection. However, you can still browse our products and use many of our site features without cookies.

Does my browser need to accept cookies when I place an order on American Prom?
To place an order on American Prom, your browser does need to accept cookies. If you do not feel comfortable modifying your browser preference files, please feel free to e-mail us for assistance.

How can I accept cookies?
Please follow the simple steps below to enable cookies in your browser.

  • For Internet Explorer Users: Choose TOOLS, then INTERNET OPTIONS, then SECURITY, then CUSTOM LEVEL, then scroll down to the COOKIES area and choose ENABLE.

Although my browser has been modified to accept "cookies", I am still unable to create a shopping cart on American Prom. What should I do?
If you are still unable to create a shopping cart after changing your browser to accept cookies, you are probably experiencing a memory cache problem. As your computer stores your previous web transactions in its cache files, it probably has not yet recognized your cookie changes. To fix this simple problem, all you need to do is click on the "Refresh" or "Reload" button, which can be found on you browser's navigation bar.

If you have any additional questions or concerns, please e-mail us.

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