|
1. When will I receive my order? If you order an in-stock item with standard ground shipping, you’ll receive your item approximately 5-7 business days after placing your order. We also offer expedited shipping for faster delivery. Personalized products require varying production times, so please add the number of production days listed in the product description to your shipping time. 2. Do you ship C.O.D.? (Cash on Delivery) No, we do not offer C.O.D. shipments. 3. How do I check the status of my order and if it’s been shipped? Before you call, please check the following: · Click here and enter your order number for up-to-the-minute information about your order status and shipment information. · If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times. We always endeavor to ship all your items the instant they are available. This may result in multiple shipments if an item is backordered. Personalized items will also be shipped separately from stock items. ·Does your packing list show a temporary backorder? If so, you will receive that item as soon as it is available. If there is a problem in meeting your event date, we will contact you by phone, fax, or e-mail. ·Custom items will ship in the specified time period. If there is a concern (i.e. we need more information from you), we will contact you. Our in-house production tracking system monitors your order every day to ensure an on-schedule delivery. 4. How do I get a catalog? Just visit our Catalog Request page and enter your mailing information or write, fax, or call us with your name, and address. We’ll promptly send a catalog (only one catalog per address please). Please allow 7 to 14 days to receive your catalog. If you do not wish to receive our catalogs any longer, please send us your name and address(csr@americanprom.com) 5. Is my item in stock? There will be instances when we are temporarily out of an item. If you order by phone, you can receive instant confirmation of up-to-the-minute stock availability from your Party Planner. Also, on the site when you place an order and go to check out, you will be able to see if the item you ordered is in stock. 6. Where are you located? American Prom P.O. Box 305 South Whitley, IN 46787-0305 Toll Free 1-800-314-8775 Fax 1-260-723-6976 7. Will I have to pay tax on my order? We will only add tax to your order if you are having your items shipped to the states of Indiana (7% of your total order) and New Jersey (7% of your total order). The tax will automatically be added to your order total on your order form during the checkout process. If your items are being shipped anywhere other than the states of Indiana or New Jersey, no tax will be charged. If your organization is tax exempt, please include your tax ID number when ordering. 8. What is your return policy? To ensure proper credit, fill out the return for and enclose it with the items you are returning. All merchandise must be returned within 30 days of receipt. Only unused items with unbroken seals and packaging may be returned. A 15% restocking fee may apply to returned gossamer or background materials. We will credit your original method of payment, excluding delivery charges and restocking fee. Products that have been custom printed, specially cut or assembled are not returnable. Health regulations prohibit the return of hats, tiaras, temporary tattoos or any apparel that has been worn as well as any food items. For returns originating outside of the U.S., please mark on the box "U.S. goods being returned." 9. What is your policy regarding glassware broken during shipping? Sometimes breakage occurs due to the fragile nature of the product and freight handling. To cover any unexpected problems, we include one glass or several additional glasses free of charge, depending on the quantity ordered, to cover potential breakage. If you do not receive the original number of pieces ordered due to breakage, we will replace the broken pieces free of charge or credit you for the amount of the broken glassware. If you have questions about a particular piece of glassware, you can e-mail us at csr@americanprom.com with specific questions you may have. 10. What are your shipping costs? Please visit our Shipping Information page for details. 11. Can I change the theme on an imprinted item to match our theme? Absolutely! Prices for glassware include your wording and ANY design. 12. Is "just wording" on an imprinted item considered a special design? Wording is not considered a special design, unless you are altering one of our standard designs found on the imprint form. 13. Is the American Prom website secure? Yes. We have made sure that we follow and surpass all industry standards necessary for a secure website. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that you give us. If you have any other questions concerning site security, please visit our Site Security Page or feel free to e-mail us at csr@americanprom.com. 14. Can I get a price quote for my order? Yes. The process is simple. Add items to your shopping cart as if you were placing an order, then go through the checkout process and for your payment option, choose: "none - save as quote". You will receive a quote number that can be used to access, edit, and/or convert your quote into an order. The quote number is valid for 15 days. 15. Can I make changes to a quote? Yes. When you completed your quote you received a quote number. From the Quote Page you can retrieve your quote and re-load it into your cart. From there you can make changes as usual. IMPORTANT: After you make changes to your quote you need to proceed thru the checkout again in order for your changes to be saved. You will receive a new quote number! 16. How do I convert a quote into an order? OPTION 1
OPTION 2
21. What if I find an item cheaper somewhere else? Do you price match? We guarantee we offer the lowest prices. If you find an identical product in a competitive catalog, notify us and we will beat that price by 10%! 22. Can I rush production? Unfortunately we are not able to rush production times or ship dates. If you need your items in a hurry you can upgrade your order to 2-day express or next day delivery. This will shorten the amount of time the package is in transit after it leaves our facility and will arrive to you quicker. 23. My tiara has lost some of its shine. How can I make it look new again? Here are a few simple steps to restore the beauty and shine to your tiara:
2. Place aluminum foil on the bottom of the container. 3. Fill with warm water. 4. Add ½ of a small box of baking soda. 5. Let the tarnished item soak for about ½ hour. 6. Remove and rinse thoroughly. 7. Dry completely. 24. Can I make changes to or cancel my order?
25. Can I get my order all at once?
26. How do I submit a photo for an item I want to order? What are your photo requirements?
• Cameras should be 5 mega pixels or higher. • Photo file should be between 1 and 6 MB. • We accept images with the following file types: EPS, TIF, PDF, PSD, JPG, and AI. PNG, GIF, and BMP files are accepted, but these are not preferred because they do not reproduce as well. We recommend using a JPG format. • When supplying files from your digital camera, send the original file size (or largest file size) to ensure your picture has the best possible print quality. • When using a scanner to send us a file of your photo, a resolution of 300 DPI (dots per inch) or higher is preferred. • Close-ups and high quality images with bright colors will produce the best results. • We will not do any photo retouching or color correction. • We cannot reproduce copyrighted, registered, trademarked, or professional photos and images (unless a copyright release is submitted with a photographer, studio or artist's signature). • We reserve the right to refuse any objectionable material. We will not reproduce materials that are deemed to be offensive or obscene.
• How do you get an electronic image from an old photo? Visit your local print shop or photo processing center and ask them to scan your photo and save it on a CD. We recommended that you request a minimum of 300 DPI. The large the file size the better. • How do you tell what your image's pixel width and height are? Open your image. Place your mouse pointer on the image and right click. Select properties. The pixel width and height can be found under dimensions. • How do you tell what file type your image is? Open your image. Place your mouse pointer on the image and right click. Select properties. The file type will be listed under type 27. Do you accept international PayPal payments (outside the US)?
28. How long will it take to receive my PayPal refund?
29. Can I add to my PayPal order once it is placed?
30. Will PayPal slow down the shipment of my order?
31. Why has my PayPal order been refused?
32. How do I personalize my item?
33. How long will my balloons float with helium?
A latex balloon with Hi-Float (item code BLHFTWP) and filled with helium will float up to three to five times longer as figured by the balloon size. A latex balloon with Ultra Hi-Float (item code BLTULT) and filled with helium will float up to 1 week. An average size Mylar balloon filled with helium will float approximately three to five days. Mylar balloons are also easily re-inflated. Hi-Float and Ultra Hi-Float are not intended for use with Mylar balloons. 34. Do you have a retail store location? I live nearby; can I pick up my order from your warehouse?
35. What does “made to order” mean?
|
|
| |||||||||||||
|
| |||||||||||||
| |||||||||||||
